FREQUENTLY ASKED QUESTIONS:
HOW DO I ORDER?
On our website, choose the item you would like to purchase and click the "BUY NOW" button. After you have added all the items you want to purchase to your shopping cart, follow the instructions on the screen to complete your order.
I’M HAVING TROUBLE PLACING AN ORDER, WHO CAN HELP ME?
If you experience any difficulties when attempting to place an order via our website, please feel free to contact email@example.com or Facebook page or Instagram @essentialtrends so a member of our team will be able to assist you.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
We accept all major credit cards, Paypal, and Cash On Delivery. You will be charged in Philippine Pesos. Your details are safe with us as we take security very seriously. We also take fraud very seriously so all credit and debit card transactions are subject to validation and authorization by both the card issuer and us.
HOW MUCH IS THE SHIPPING FEE?
Shipping fee is minimum P150.00 on all orders within Philippines.
WHAT DELIVERY SERVICE DO YOU USE?
All orders are shipped via LBC, XPOST, J&T Express, or Ninja Van.
WHEN WILL MY ORDER BE SHIPPED?
For in-stock items, shipment will be out the day after the order is placed. Some of our products are from overseas, thus if your order is in stock overseas, it will be shipped within 10-15 working days.
HOW QUICKLY ARE ORDERS DELIVERED AFTER SHIPMENT?
Once your order leaves our warehouse, standard deliveries are as follows:
Metro Manila 1-3 days
Luzon 3-5 days
Visayas and Mindanao 5-7 days
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed immediately to ensure the fastest delivery possible. Because of this, once your order has been submitted it cannot be altered. Please be sure to check all information very carefully before placing your order. Similarly, the shipping address for orders that are already on their way cannot be changed.
CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?
Yes, we do accept returns or exchanges as long as it is within 7 days from the time you receive the package. Please note that we do not offer refunds or accept returns that are not damaged. We will only refund or replace an item that has a factory defect.
HOW CAN I TRACK MY ORDER?
The tracking number associated with your order will be sent in your shipping confirmation email or mobile number. If you didn’t receive or cannot find the email, please contact us and we will send you your tracking number.
WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?
We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.
DO YOU ACCEPT WHOLESALE ORDERS?
We do indeed sell wholesale. Should you wish to stock and sell a product, please contact us at firstname.lastname@example.org or send a Wholesale Enquiry via our website under the ‘Contact Us’ section.
HAVING A PROBLEM?
Email us at email@example.com or via our Facebook page and Instagram @essentialtrendsco.